You want to buy a Sex doll ? here are our frequently asked questions !
Order, Payment and Shipment
Q: I don’t live in USA or in Europe, can you ship to my country?
A: We can ship to any country where the love dolls are not restricted products.
For exemple we don’t ship to muslim countries, India, Pakistan …
If you are not sure about your country feel free to contact us !
If you can handle the import process and you are willing to take all risks on your side, and only on this conditions we can ship orders. And no refund will be granted as you will need to sign a form to acknowledge that all risks are on your side.
Q: I’m worried about the shipping cost. How much would it cost?
A: All our prices imply that your doll will be shipped to your home without any additional shipping cost (remote location, special handling or requests)
Our prices include shipping cost for Fedex or any other express companies.
We are doing our best to manage the custom clearance for USA/Europe/Canada but for other countries it’s possible you will have to pay some taxes for clearing the goods. (Usually VAT).
If you need any help about clearance you can read our clearance guide.
Q: Is it really discreet shipping?
A: Yes we try our best to be careful and discreet as we understand the importance of our clients’ privacy. Our dolls arrive in wooden crates or a cardboard boxes, depending the model. There is no specific indication or labelling on the box that reveal the contents inside.
Your doll will be labelled “mannequin” (for custom clearance), and her clothing will be shipped separately under the label “RLD”.
In case you want to make sure that you receive your doll personally, it is possible to request a picking delivery : you can request the parcel to be hold in any Fedex/DHL location close to your location and you can pick it up by yourself.
Q: Is the VAT included?
A: VAT varies between countries, therefore our prices doesn’t include it.
Free shipping means the freight costs are included in the price, not the VAT and the clearance.Fedex/DHL will be able to assist you during the import if it happens you have import tax to pay.
For US and Canada customers, all orders are import taxes free.
For European customers, for dolls WM Dolls, YL Dolls and Sanhui clearance is included.
The clearance process is something very simple and you will be assisted by Fedex or DHL to do it. You also don’t need to go to office to do it.
Q: How safe is the payment?
A: First, Realistic Love Doll is secured by a secure socket layer (SSL) connection, locked with a 2048 bit encryption key to ensure the highest level of security during your visit or checkout.
In addition, our payment by credit card are made by Paypal, the world known secure paiement website. You can also choose to pay with a Paypal account by creating one with your email.
We never have access to any of your banking details or card details as all payments are processed in SSL and through a 3rd party bank.
Q: How long is the delivery for my sex doll ?
A: Since our dolls are made upon your request, production lead time is as follow :
Doll size from 65cm to 140cm : a week to 10 days.
Doll size of 155cm : 2 weeks to 3 weeks
other sizes : 2 weeks
We will redo some times the dolls if the quality does not meets our standards, but usually all dolls are shipped within 10 working days and after confirmation.
On new sex dolls we can have some delay if the product is popular. Usually an extra week. You will be notified if any delay occurs.
Delivery Lead Time : The shipping is in international priority, it’s 3 days to US and 4 days to Europe.
For the customer clearance in Europe. As the parcel is shipped first in cargo and after handle to UPS the delivery is 3 week.
The clearance process is around 2 weeks, shipping from factory in China to Europe + custom clearance itself.
Once the parcel is cleared and released the delivery is only a few days. The UPS tracking number will be updated at this time.
Q: Why there are so many differences in prices on internet for the same sex doll ?
At Realistic Love Doll we work directly with the brand factories and offices as we are located in Asia. We meet them on a regular basis in China or in Hong Kong.
Brands like WM dolls for exemple release for us (sellers), photo-shooting of their new products. Some scam website will use the same pictures (or copy the one on our website) to advertise something similar but yet different !
Also, since a few years (starting late 2106), a lot of Chinese factories have started to product sex dolls as they see opportunity in the market.
The way they operate is simple, they copy the body of WM Dolls or any other brand (For example Z-one Dolls had to give-up some design as they had too many copies on the market) and after use cheap materials. TPE used by Jinsan factory (YL and WM dolls), is imported from Japan, the Chinese cheap factories will use recycled TPE with no traceability. As you now, TPE is a huge part of the doll, this way you can save a lot of money.
The skeleton is also a way to save money. All our brands are using metallic full motions skeletons.
Prices also have lowered a lot with trusted brands. Because the overall quantity increased a lot. We at Realistic Love Doll have marked down these prices to offer you the best deal and remain fair. A lost of websites are still keeping the 2 or 3 years ago prices that are 30% more expensive that 2018 prices for example.
About sex dolls
Q: Can I request for additional make-up and accessories to my doll?
A: Yes we will do our best to accommodate any special requests. Please let us know when we contact you as follow up for your order.
Usage & Maintenance tips for your sex doll
Q: How to prepare my realistic love doll for the best experience?
A: You can cover your doll with an electric blanket before intercourse. Silicone dolls have heat retention properties and therefore don’t lose their temperature quickly. An alternative is give your love doll a hot bath for about 15 minutes.
Q: How to repair my sex doll?
A: Fixing a sex doll can be something very easy to nearly impossible.
If some material are missing, a hole, or huge piece missing it will be more complicated. It is possible to use the TPE repair kit to fill small holes. But is better to contact us and we can assist you to find the best solution.
Q: How do I clean my love doll after use?
A: If the orifices are removable, remove the orifices and wash them with lukewarm water with a combination of mild detergent as well as any antibacterial soap. Otherwise, wash directly he opening with lukewarm the same way.
If you you don’t find any of your question up here, please send us a message, we will contact you as soon as possible !