Shipping & Delivery
Price tag covers International Shipping & Delivery costs. (Based on delivery within US ,Australia, UE)
There is no additional fees for shipping. Excluding custom clearance if applicable, or any special services you will request yourself from the shipping company.
For US and Canada customers, price is door to door as there is no customs clearance to pay.
International shipments may be subject to the customs fees, import duties, and taxes of the country to which you have your shipping address.
Due to import laws, we cannot ship our dolls to some countries in South America or the Middle East (including India).
Please contact us if you are not sure about your country. If you place an order in a country with a ban on sex toys or sex dolls we will cancel and refund the order.
The average shipping time from the shipping hub in Hong Kong to USA or Europe is 5 days in express.
The customs clearance requires less than a day even there is nothing to pay (paperwork)
For European customers, we offer the clearance on WM Dolls, YL Dolls and Sanhui dolls for the moment.
Pick up service
International shipping is a door to door service. It is also possible to ask for a pick-up service . With this option the parcel will be on hold at the nearest Fedex/DHL of your home.
If you don’t know where is your nearest Fedex/DHL hub contact us and we will find the nearest office for you.
Once we dispatch the parcel, you will be able to follow it directly on the shipping company website or with your tracking number.
Fedex/DHL is in charge of the customs clearance process. You will not have to do it by yourself.
For European customers the import is in 2 times as we do the clearance ourselves.
You will receive a UPS tracking numer that will be only updated once the product is cleared in Europe. It usually requires 10 days from the factories to have the parcel cleared and ready to deliver in Europe.
Reminder : US customers are not subject to import taxes, there is only a 1 day paperwork hold during the importation process
If you have any question on the Shipping & Delivery please contact us.