Shipping & Delivery
Price tag covers International Shipping & Delivery costs. (Based on delivery within US,Australia, UE)
There is no additional fees for the shipping. Excluding custom clearance if applicable, or any special services you will request yourself from the shipping company.
For US customers, price is a door to door price as there is no custom clearance to pay.
International shipments may be subject to the customs fees, import duties, and taxes of the country to which you have your shipping address.
Due to import laws, we cannot ship our dolls to some countries in South America or the Middle East (including India).
Please contact us if you are not sure about your country. If you place an order in a country with a ban on sex toys or sex dolls we will cancel and refund the order.
Here is the list of countries where we provide customs clearance :
Germany, France, Britain, Italy, Poland, Czech, Spain, Belgium, Denmark, Holland, Poland, Luxemburg, Croatia, Slovakia, Slovenia, Finland, Monaco, Austria, Sweden, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, and Portugal.
If you are resident in of these countries, please go to our Web Store Europe,
The average shipping time from the shipping hub in Hong Kong to USA or Europe is 5 days in express.
The customs clearance requires less than a day even there is nothing to pay (paperwork)
For European customers, as we ship from outside the UE orders are subject to VAT and import taxes.
You have the option to use our European website that includes all this taxes on the prices.
Pick up service
International shipping is a door to door service. It is also possible to ask for a pick-up service . With this option the parcel will be on hold at the nearest Fedex/DHL of your home.
If you don’t know where is your nearest Fedex/DHL hub contact us and we will find the nearest office for you.
Once we dispatch the parcel, you will be able to follow it directly on the shipping company website or with your order number and email on our track your order page.
Fedex/DHL is in charge of the customs clearance process. You will not have to do it by yourself.
If the parcel needs taxes to pay for example if you order from Europe. The shipping company will notify you of the cost and will send you a payment request to clear the parcel.
Reminder : US customers are not subject to import taxes, there is only a 1 day paperwork hold during the importation process
If you have any question on the Shipping & Delivery please contact us.