Shipping & Delivery
International Shipping & Delivery costs are included in the price. There is no additional fees for the shipping. Excluding custom clearance if applicable, or any special services you will request yourself from the shipping company.
International shipments may be subject to the customs fees, import duties, and taxes of the country to which you have your order shipped. Due to import laws, we cannot ship our dolls to some countries in South America or the Middle East (including India). Please contact us if you are not sure about your country. If you place an order in a country with a ban on sex toys and sex dolls we will cancel and refund the order if any payment has been made.
The average shipping time from the shipping hub in Hong Kong to USA or Europe is 5 days in express. The customs clearance is done in less than a day, and the parcel will be cleared once all import taxes are paid.
For European customers, as our products are shipped from outside the UE. They are subject to VAT and import taxes. You have the option to use our European website that includes all this taxes on the prices.
Pick up service
International shipping is a door to door service. It is also possible to ask for a pick-up service . With this option the parcel will be on hold at the nearest Fedex/DHL of your home. For this service, if you don’t know where is your nearest Fedex/DHL hub contact us and we will find the nearest office for you.
Once the parcel is dispatched, you can follow it directly on the shipping company website or with your order number and email on our track your order page.
Fedex/DHL will be in charge of the customs clearance process, you will not have to do it. If the parcel needs a clearance, the shipping company will notify you of the cost and will send you a payment request to clear the parcel.
If you have any question on the Shipping & Delivery please contact us.