Order, Payment and Shipment
Q: I don't live in USA or in Europe, can you ship to my country?
A: We can ship to any country where the love dolls are not restricted products.
Q: I'm worried about the shipping cost. How much would it cost?
A: All our prices imply that your doll will be shipped to your home without any shipping cost. We are covering all expenses to ship your doll to your home.
Q: Is it really discreet shipping?
A: Yes we try our best to be careful and discreet as we understand the importance of our clients’ privacy. Our dolls arrive in wooden crates or a cardboard boxes, depending the model. There is no specific indication or labelling on the box that reveal the contents inside.
Your doll will be labelled “mannequin” (for custom clearance), and her clothing will be shipped separately under the label “RLD”.
In case you want to make sure that you receive your doll personally, it is possible to request a picking delivery : we can leave the parcel on any Fedex/DHL location close to your location and you can pick it up by yourself.
Q: Is the VAT included?
A: VAT varies between countries, therefore our prices doesn’t include it.
Free shipping means the freight costs are included in the price, not the VAT and the clearance. For North America/Australia it’s not a problem as all the products are cleared by Fedex/DHL. For our European customers we strongly suggest to order on our European website www.realistic-love-dol.uk. All prices include VAT and Custom clearance. We also do the clearance on our side, it’s totally trouble free for you.
We won’t be responsible of any problem at the clearance if you order for Europe on the global website.
Q: How safe is the payment?
A: First, Realistic Love Doll is secured by a secure socket layer (SSL) connection, locked with a 2048 bit encryption key to ensure the highest level of security during your visit or checkout.
In addition, our payment by credit card are made by Paypal, the world known secure paiement website. You can also choose to pay with a Paypal account by creating one with your email. Paypal covers any transaction under its “Paypal customer protection policy”. We chose Paypal because we believe it is best option for you !
Q: How long is the delivery?
A: Since our dolls are made upon your request, production lead time is as follow :
Doll size from 65cm to 140cm : a week to 10 days.
Doll size of 155cm : 2 weeks to 3 weeks
other sizes : 2 weeks
This is to reflect that we will redo the dolls until the quality meets our standards, usually, all dolls are shipped within 10 working days.
Delivery Lead Time : The shipping is in international priority, it’s 3 days to US and 4 days to Europe.
Q: Can I request for additional make-up and accessories to my doll?
A: Yes we will do our best to accommodate any special requests. Please let us know when we contact you as follow up for your order.
Usage & Maintenance
Q: How to prepare my doll for the best experience?
A: You can cover your doll with an electric blanket before intercourse. Silicone dolls have heat retention properties and therefore don’t lose their temperature quickly. An alternative is give your love doll a hot bath for about 15 minutes.
Q: How do I clean my doll after use?
A: If the orifices are removable, remove the orifices and wash them with lukewarm water with a combination of mild detergent as well as any antibacterial soap. Otherwise, wash directly he opening with lukewarm the same way.